Support
There are a few ways to get support – some are better than others.
For Banks:
Slack
We highly recommend that you become a member of the Human Essentials Slack. Here’s a link to an invitation.
It’s a good place to ask about how other banks actually use the system – any workarounds for things that don’t 100% match how the system is set up. (for instance, 1 bank has added an item that they use for the partners to report how many children are served by a bulk request.)
It’s often the quickest way to get support from the human essentials team as well, and the easiest way to interact with the development team.
Support tickets
Submit a support ticket here. This will get to us, but it will take longer. We generally look at these about once a week, on Sundays.
You can email info@humanessentials.app. We generally look at these about once a week, on Sundays.
Stakeholder circle
We hold a stakeholder circle the first Wednesday of every month at 6:00pm Eastern Time. There will be other banks there, plus a couple members of the Human Essentials team. We publish the Zoom link in Slack and in the Announcements in Human Essentials.
Keeping up-to-date with changes
We release changes to the system most weeks on Sundays between 10am and noon Eastern time (the system will be down for a short period when we do). When we do, we put up an announcement in the system, which you will see on your dashboard. We also record them in a newsletter at: https://ruby-for-good.gitbook.io/human-essentials-news
For partners:
We recommend that the partners seek support through the banks. Each bank has their own particular way of doing things, and the development team doesn’t want to mess that up.
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